FAQs

How Do I create an account?

1. Click on the "Register" link in the header
2. Enter all required information
3. Click Register

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information

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How do I edit my account information

Click on the My Account link in the header. You will then need to login using your current credentials in order to edit your information.

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I forgot my password, now what?

Click the My Account or Login link in the header. Under the login box you will see a link that says "forgot your password?" You will need to enter your email address and click "Retrieve Password."  A temporary auto-generated password will be sent to the email address that you have registered with our site.

After logging in you will be required to change your password. You can change your Email and Password at any time by clicking on the "Change Password" link after logging in.

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How do I return my product?

Please contact customer service for more information on returning an item

contact@qualityflags.com or (888) 953.5247

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I received the wrong product

If you feel that you have received the wrong product, please contact our customer service within 72 hours of receiving the product.

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What is your return policy?

Please see our Terms and Conditions for complete details regarding our return policy.

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Do you ship to my country?

Please create an account in the "Register" link in the header. During signup, we will ask for your shipping address details, including country. If your country is not in the drop down menu of available countries, unfortunately we do not ship to your country at this time.

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What are my payment options?

During the checkout process you may choose from any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

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When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

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What is your return policy?

Please see our Terms and Conditions for complete details regarding our return policy.

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Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

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Privacy Policy

We value your privacy Please view our Privacy Policy for complete details on how we use the information we collect.

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Security

Our website is protected with SSL (Secure Socket Layer) encryption, the highest standard in internet security.

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Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse which is located at 1485 Saint Paul Ave., Gurnee, IL 60031

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I have a question on my charges

Click the My Account link in the header of our website to review your order history. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact our customer service for further assistance.

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When will my credit appear on my account?

Credits typically take 7-10 business days from the time we receive your item(s).

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When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

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How do I find my product?

To find the product(s) you are looking for, you may (1) use the navigation menus on our website or (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

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How do I navigate the site?

To navigate our new website, simply click on a category you might be interested in. Categories are located in the main navigation at the top. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You will notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

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How do I redeem a promotion?

After adding items to your cart, proceed to checkout. After entering your shipping and billing information, you will be able to enter your promotion code about your payment information.

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How do I contact Quality Flags?

Please visit our Customer Service page for more company information or go to our Contact page to submit a question or comment.

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